Because each name tag is personalized (with your chosen font, thread colour, and design), we do not offer refunds or exchanges unless:

• There is a defect or error caused by us (e.g., incorrect spelling, wrong design).
• The product arrives damaged or unusable.

To qualify for a refund or replacement, you must:

• Contact us within 7 days of receiving your order.
• Provide photo/video proof of the issue.
• Return the item (if requested) in its original condition.

If your order qualifies, email us at:
📧 support@whimsyhmstudio.ca

Include:

• Your order number
• A description of the issue
• Photos/videos of the problem

• If the mistake is our fault, we’ll either:
• If the mistake is yours (e.g., wrong name submitted), we may offer a discount on a reorder (at our discretion).
• Approved refunds will be processed within5–10 business days and credited to your original payment method.

• If we approve a return, you may cover return shipping unless the error was ours.
• Refunds exclude original shipping fees unless the return is due to our error.

We cannot offer refunds for:

• Change of mind after ordering.
• Minor color variations (thread colors may appear slightly different on-screen vs. in person).
• Delays due to shipping carriers (we’ll help track lost packages).