FAQs

What products do you offer?
We specialize in high-quality, custom embroidered name tags where customers can choose fonts, designs, and thread colours.
How does the customization process work?
Simply provide us with the name/text, select your preferred font, design, and thread colour, and we’ll create a unique name tag just for you!
Do you offer bulk discounts for large orders?
Yes! We provide discounts for bulk orders. Contact us for a personalized quote based on your quantity.

What font options do you have?
We offer a variety of fonts, from classic to modern styles. Check out our font gallery for available options.
Can I upload my own design or logo?
Absolutely! We accept custom designs/logos (in vector format preferred for best results).
How many thread colour options do you have?
We offer a wide range of thread colours to match your preferences or branding needs.

How long does production take?
Standard turnaround time is 1 - 2 days after approval. Rush orders may be available for special requesits.
What’s your shipping policy?
We ship via Shipstation with estimated delivery times. Expedited shipping is available.
Do you ship internationally?
Yes, we ship worldwide! Additional fees and longer delivery times may apply.

What materials are used for the name tags?
Our name tags are made from durable Heavy-Duty Woven Fabric with high-quality embroidery threads for long-lasting wear.
How do I care for my embroidered name tag?
We recommend hand washing or gentle machine washing (inside a laundry bag) to maintain quality.

What payment methods do you accept?
We accept credit/debit cards, Google Pay, Apple Pay and other secure payment options.
What is your return/exchange policy?
Due to the custom nature of our products, we do not accept returns unless there is a defect or error on our part.
What if there’s a mistake in my order?
Contact us immediately! We’ll fix any errors caused by us at no extra cost.

Do you offer corporate/business branding services?
Yes! We work with businesses to create branded name tags for employees, events, or promotions.
Can I request a sample before placing a large order?
Yes, samples are available for a small fee (credited toward future bulk orders).